Tier-1 Network Engineer Associate – Network Monitor & Help Desk Support
Location: Onsite in Hampton, VA
Pay: $25-$32/hour
Contract Duration: 6 month contract to permanent hire
Shift work: 4 days in a row of 10 hour shifts switching from day to night monthly
Send your resume to Brooke at bvallen@apexsystems.com to apply directly!
*NO C2C*
The Network & Help Desk Support Engineer will:
• Conduct fault management to detect, isolate, and correct abnormal network and information
processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis
• Monitor all nodes for operational integrity
• Respond to trouble calls
• Initiate and maintain trouble tickets and other logs to document these anomalies as well as
corrective actions
• Populate and examine trouble and error logs for troubleshooting and capturing metrics
• Provide technical support to resolve the problem or escalate to the appropriate level
• Monitor and administer network tools for troubleshooting and metrics for trends analysis
• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and
maintenance in such a way to easily generate reports for trend analysis
• Provide technical support in data network planning, engineering, and design
• Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until
resolution unless otherwise directed by the DOC Crew Commander
• Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint
presentation
Minimum Requirements:
• TS/SCI Clearance
• Minimum of three (3) years’ of network operations related experience
• Possess IAT Level II - Security Plus Certification
• Demonstrated knowledge of network monitoring tools
• Shift work
